We commit to being a company that:

• Provides fast, effective, and permanent solutions through accessible complaint channels,
• Operates in compliance with regulations with a customer-focused approach,
• Determines cause-and-effect relationships and responds to complaints as quickly as possible,
• Is easily accessible, with a customer feedback system,
• Proactively identifies the type of measures to be taken,
• Approaches complaints, requests, and questions with principles of confidentiality, objectivity, and transparency, recording them accordingly,
• Aims to offer quality products in accordance with the approved corporate policy of the management,
• Embraces continuous improvement by working efficiently and effectively,
• Professionally addresses and evaluates collected complaints with its expert team.

Our management commits to providing all necessary resources for the functioning of our quality management systems. We believe in our employees’ dedication to doing their best for our mutual success.